We accept the following forms of secure payment:

1. Credit card (Visa, MasterCard, Discover, American Express, etc.)

2. Credit Card Directly.

3. JAMUSS Gift Cards.

We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own JAMUSS profile to register.

We accept payment in US Dollars.

Please click the “Resend Activation Email” button after logging in. Check your mailbox including your spam folder. If this does not work, please contact our Customer Service to resolve this issue.

Check your login details carefully. Make sure the email address is the same one you used for registration, and the password you entered is correct. Please make sure that your web browser accepts cookies. It might be a problem caused by JAMUSS system maintenance; please wait 15 minutes and try again. If you are still not able to access your account, please contact our Customer Service and outline the problem.

We provide among the best e-commerce service in the industry, and guarantee secure payment processing at all times. Please click "Privecy Policy" to view the full details on how we protect your privacy and personal information.

Tax is charged by Customs offices in destination country based on their rules and policies. customer is responsible to find out the situation in their country. Shippments from all of our warehouses are delivery duty unpaid. Therefore, If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, JAMUSS cannot declare purchased items as a gift or list an amount that lower than the actual product price.

If you forgot your password, just click the "Forgot your password?" link on “sign in” Page and we will send you an automated email with information on how to reset your password.

Because your order has been held for a standard anti-fraud check by JAMUSS.

We want to avoid fraudulent and unauthorized payment.

Log in to your account. Locate the “Change Password ” option on the left corner and click it to reset your password.

No. We will offer this function in the near future.

The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.

egister for a customer account on JAMUSS.com. Sign up for our weekly deals newsletter at the bottom of the website. Some special activities will also feature coupon giveaways. Coupons are a great way to save money.

Make sure the coupon has not expired (most will show the expiry date in your account). During the checkout process, go to your shopping cart. Enter the full promotion code and click "APPLY". You can only use one coupon code per order.

We offer Gift Cards through various forms of promotional activity.

Choose Gift Card as your payment method on the checkout page; please ensure the gift card you choose has not expired.

The JAMUSS Gift Card cannot be redeemed.

You can check your JAMUSS Gift Card balance in your account by clicking on the “Gift Card” section.

Ordering online from JAMUSS.com is easy! When viewing an item, simply select the size, color and quantity needed and then click ‘ADD TO CART’. Once you have your desired items in your Cart, simply click the 'View Cart' and then ‘CHECKOUT’ button. You will then be prompted to either sign in to your account or to create a new account. Next, enter any discount coupon codes or JAMUSS Points that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

No.

The shopping cart in your account is linked will retain its contents up to 30 days. This applies to all customers.

The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 30 days, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.

Yes, we restock most of our items.

You can check the handy Sizes Guides on the product page and view our Size Charts for easy reference.

You can check the handy Sizes Guides on the product page and view our Size Charts for easy reference.

It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our Live Chat service on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.

We ship orders all over the world.

The total shipping cost will depend on the following factors:

1. The destination country that the package ships to.

2. The number of items you order, as well as the total weight and volume (size) of the package.

Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.

We offer a Free Shipping for Orders Over $75.

We offer a Free Shipping for Orders Over $75.

Besides, we have free shipping site-wide promotions every month, please stay updated with us and don't miss the big chance!

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

US = 3-6 Days

EU = 3-8 Days

AUS/NZ = 7-12 Days

Rest of the world = 4-12 Days

As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders” when you log in to your JAMUSS account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.

Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.

We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. JAMUSS.com is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, JAMUSS.com do not accept COD. deliveries.

Merchandise must be returned within 7 days of receipt;

Merchandise must be unworn and unwashed;

Merchandise must have all tags, original packaging, accessories and embellishments fully intact;

Gift cards, underwear and bodysuits merchandise may not be returned.

Refunds will be processed within approximately 14 to 21 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.